
Healthcare and Life Sciences companies are no different from any other companies. They are made up of the people who run them, do the work, and support their customers. For too long, People Operations at HLS companies has been treated as a reactive, administrative, and underpowered support function. In an era of AI, that calculus has fundamentally changed.

A recent panel on AI and accountable care organizations brought together three practitioners who are living the transformation firsthand: Ashley Medina, VP of Integration and Value-Based Care Partnerships at United Vein & Vascular Centers; Mark Pothen, Founder of Beacon Health AI; and Craig Hauben, CEO of Clutch Health. What emerged was a candid, on-the-ground picture of how AI is reshaping teams, workflows, and the very definition of operating in value-based care.

Julie Klapstein is a veteran healthcare technology leader who served as the founding CEO of Availity for 11 years, following executive roles at several companies including Phycom, Revecore, and Sunquest Information Systems. With over 35 years of experience, she now serves as a Partner Advisor to Andreessen Horowitz (a16z) and holds board positions at major health tech firms, including Omada Health (OMDA) and Claritev (CTEV). A recognized industry pioneer, she has served on seven public company boards—including Oak Street Health (acquired by CVS)—and received the 2021 Healthcare Leaders Innovators Award.

Every dollar in healthcare services is under pressure. The companies that survive the next five years won't be the ones with the best software. They'll be the ones whose software became a workforce. To Julien Bak’s point, AI enables companies to deliver tangible business outcomes (services) rather than just tools (software), aiming to capture the $6 spent on services for every $1 spent on software.

Bryan Rotella is an American attorney, legal strategist, and national media analyst specializing in healthcare law and Artificial Intelligence (AI) governance. He is the founder of LeadAI Legal™, a division of the national law firm Quintairos, Prieto, Wood & Boyer (QPWB), and GenCo Legal®, a subscription general counsel platform serving healthcare and health tech companies since 2014. Bryan serves as Strategic AI Governance and Risk Advisor to actAVA. With more than two decades from the courtroom to the boardroom to the policy war room, and a national practice dedicated to AI governance, Bryan helps boards, investors, leadership teams, and policymakers govern AI like their best worker, not just software or an algorithm.

AI agents can transform how organizations operate, but only if you put them to work in the right places. The hardest part isn't the technology itself. It's figuring out which workflows are actually worth automating, and in what order.